Broadacres Housing has built a new complaints management system based on Salesforce technology. The housing provider’s internal team has already developed Salesforce-based systems covering legal services, contact centre and financial advice. As well as making its complaints-handling activities more streamlined, Broadacres’ new system is expected to save considerable time around the collation of complaints’ information…
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Broadacres Housing
Broadacres’ digital transformation with Salesforce
Broadacres Housing has taken the next step in its Salesforce-based digital transformation, with the implementation of Salesforce’s Service Cloud Voice in its customer contact centre, powered by Vonage Telephony. Mark Birch, chief technology officer, Broadacres Housing, said, “We’re excited to see the benefits this transformation brings to our contact centre and the consequent improvements in…
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Broadacres Housing boosts cybersecurity with Arctic Wolf
At the beginning of 2021, when Broadacres Housing noticed a sharp increase in the number of cyber-threats it was receiving, the housing provider started looking for reinforcements as part of its wider cyber-strategy. After numerous product demonstrations and testing different security platforms, Broadacres Housing chose Arctic Wolf and its Concierge Security Team. Steve Cook, infrastructure…
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Broadacres Housing takes on Salesforce
Broadacres Housing has opted for Salesforce to improve its money advice service, with the aim of helping to maintain its tenancies and supporting tenants with the current cost of living crisis. Mark Birch, head of ICT, Broadacres Housing, said, “Many of our residents are working, but given the current economy, some of them may still…
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Broadacres Housing’s Aareon portal & app
Broadacres Housing has relaunched its tenant portal and app based on a new platform from Aareon, with 200 of the housing provider’s tenants directly involved in the development and testing of the pilot version of the new service. After registering, tenants can view and manage information about their account and tenancy agreement, make payments, and…
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Broadacres’ infrastructure refresh with Central Networks
Central Networks has completed a full IT infrastructure refresh at Broadacres Housing Association, based on Fujitsu servers and SSD drives, Veeam replication and Cisco switches. Faced with a disparate ICT infrastructure and ageing components, combined with deteriorations in the performance of its core business applications, Broadacres appointed Central Networks to lead a full infrastructure refresh….
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