Broadacres Housing has implemented a multi-channel solution from IT integrator Unify Communications based on Enghouse Interactive’s contact centre software alongside its existing Microsoft Lync unified communications platform. Rebecca Welburn, communications manager, Broadacres Housing Association, said, “For our tenants, email and social media are becoming more popular and increasingly rivalling the more traditional use of fixed-line…
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Broadacres Housing
Mobile gains for Broadacres with 1st Touch
Broadacres Housing Association has introduced mobile workforce software from 1st Touch for its repairs and maintenance operations, three years after bringing them in-house. Chris Fawcett, ICT manager, Broadacres Housing Association, said, “We chose 1st Touch as it had an existing integration with our Aareon housing management system. In addition, with our housing stock spread over…
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Broadacres manages £160m assets with RAM
Yorkshire-based Broadacres Housing Association has chosen Asset4000 from Real Asset Management to manage its £160 million housing assets in line with the Statement of Recommended Practice (SORP) for component accounting. Richard Armitage, financial performance manager, Broadacres Housing Association, said, “At the moment we have a housing management system, but we knew that we would inevitably…
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Broadacres goes mobile with 1st Touch
Broadacres Housing Association’s paper-based stock condition surveys and customer profiling will be consigned to the past as it adopts a mobile system from 1st Touch. Survey staff will use the 1st Touch system to record data on all of its properties and tenants and will ultimately build into a planned and costed maintenance review. The…
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Aareon’s QL Housing for Broadacres and Selwood Housing
Yorkshire-based Broadacres Housing is replacing its existing HMS with QL Housing from Aareon. The implementation of the new system started in November 2008 and is scheduled to be operational by April 2009. After having used Aareon systems for several years, Selwood Housing went live with QL Housing in November 2008, following the system’s selection in…
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Tenants help Broadacres with new web site
Broadacres Housing Association went live in July with a new web site for its tenants, based on the direct involvement of the tenants themselves in the development process. Steve Towers, managing director, Broadacres Housing Association, said, “We know that involving people in managing their homes and estates is vital to delivering better housing services, so…
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