Cairn Housing and its subsidiary Ancho have adopted Netcall’s low-code Liberty platform in order to develop a tenant self-service portal. The Liberty ‘all in one’ customer experience (CX) suite has enabled Cairn Housing and Ancho to provide simple, convenient services for their tenants across a variety of channels combined with ‘work from anywhere’ flexibility for…
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Cairn Housing
Cairn Housing’s PIMSS asset management
Cairn Housing Association has implemented PIMSS Data Systems’ asset management software to manage its portfolio of properties across Scotland. The housing provider now has a single view of its housing stock from a central database which offers the ability to manage risk, compliance and auditing. Cairn’s team can now work seamlessly between the organisation’s asset…
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Cairn Housing and The Highland Council enhance customer services with Netcall CXM
Cairn Housing and The Highland Council are now both using Netcall’s Customer Experience Manager (CXM) software to streamline tenant engagement and save money by providing the right business intelligence, in the right place, at the right time. A Netcall survey found that 58 per cent of customers said that having to repeat information is their…
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Cairn Housing chooses Netcall for customer engagement
Cairn Housing Association has signed a five-year agreement with Netcall to manage its end-to-end customer engagement process using Netcall’s Liberty platform which includes email, SMS messaging, web chat and social media integrated with CRM software. By partnering with Netcall, Cairn hopes to rethink how it communicates with tenants. The housing provider’s goal is to ensure…
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Better performance for Cairn with Clearview
Cairn Housing Association is using performance management software from Clearview Systems to improve its strategic and operational planning processes. The housing provider implemented Clearview’s strategy and performance suite at the start of 2013, followed by the intelligence and reporting module, with the customer engagement suite scheduled to be added this month. Fin Smith, head of…
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Cairn Housing to sell virtual hosting services
Having virtualised its infrastructure back in 2007, Cairn Housing is now extending its IT services by generating income from hosting other housing providers’ data on its VMware servers. In conjunction with Castle Computer Services, Cairn is already hosting data for Abbeyfield Housing Association and expects to add several more housing providers during 2011. Rory Gaffney,…
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