In 2018, we started an ambitious programme to transform the way CHP operates. We’d already earned a reputation for being a high-performing housing association but we wanted to go further and provide a consistently great customer experience. In order to achieve this, we recognised that a complete overhaul of our existing processes and use of…
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CHP
Power up your processes with Power Apps
TSG was recently joined by three of its housing customers – CHP, Loreburn Housing and Selwood Housing – for a webinar in which they showcased their Microsoft Power Apps projects across multiple use-cases, demonstrating the versatility of the technology. Loreburn health and safety app When reviewing its app-development options, Loreburn Housing initially considered off-the-shelf solutions…
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Accelerating remote working in exceptional circumstances
In late February 2020, things began to change very quickly for us due to the onset of coronavirus. CHP already had plans to implement remote working for some of its customer-facing teams, but not for at least six months – that all changed in the space of a week! After appraising the situation, we sought…
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CHP links Omfax’s Keyfax with Microsoft Dynamics
CHP is using Microsoft Dynamics CRM to improve how it uses its existing Keyfax Enquiries call-scripting software from Omfax Systems for call handling and business intelligence. CHP has used Keyfax intelligent call-scripting for 10 years and is an established IT part of the repairs process. The scripting gives CHP’s customer service advisors a knowledge base…
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CHP spends £20,000 on ‘digital by default’ initiative
CHP has installed almost £20,000 of IT equipment in its sheltered housing schemes in Essex as part of its ‘digital by default’ programme for older residents. CHP’s in-house IT team have installed internet-connected PCs and printers within each of its 24 sheltered housing schemes and is running a series of ‘Silver Surfer’ events to teach…
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VerseOne streamlines CHP’s contractors
CHP has transformed its contractor management with a new online tool from VerseOne that gives the housing provider better visibility of the status of assigned maintenance and repair jobs. The new Incident Process Manager system went live in May 2011 after a three-month development process, with around half of CHP’s contractors now already using the…
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