Following feedback on a recent staff survey, Coast and Country Housing has selected SpeakInConfidence to provide confidential, secure communication opportunities between the four members of its leadership team and its 500 employees. Esme Flounders, communications manager, Coast & Country Housing, said, “We are hoping SpeakInConfidence will help us improve scores for ‘do you feel able…
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Coast & Country Housing
Orchard’s customer dashboard at Coast & Country
As part of its implementation of Orchard’s browser-based housing management system, Coast and Country Housing has also deployed the company’s Customer Dashboard for ‘broad and shallow’ CRM and workflow. The new tool replaces Coast and Country’s previous paper- and Excel-based processes for recording customer contacts, both of which required substantial manual inputs, were hard to…
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Orchard announces new resident involvement customers
Aspire Housing, Coast and Country Housing and South Liverpool Homes are all set to go live over the next few months with Orchard Information Systems’ resident involvement (RI) module which was jointly developed by the housing providers working collaboratively with Orchard’s staff. The RI module is an extension of Orchard’s main housing management system. SLH…
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Coast & Country’s telecare wins national award
HomeCall, the telecare division of Coast and Country Housing, has received full marks from the telecare industry watchdog following an inspection of its services, which help vulnerable people from across the Tees Valley. The Telecare Services Association (TSA) has given HomeCall its highest accreditation for the second year running, making it the only individual provider…
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Coast & Country resells telecare to Derwentside Homes
HomeCall, the telecare division of Coast & Country Housing, has just begun providing out-of-hours support for tenants in Derwentside Homes’ 6,700 properties. The commercial arrangement between the two housing providers comes after HomeCall spent £1 million last year on upgrades to its telecare and call handling systems. The HomeCall contact centre in Redcar is expected…
Coast & Country resells telecare to Derwentside HomesRead More →
NDL-Metascybe streamlines Coast & Country
Coast & Country has automated the authorisation and payment of supplier invoices by implementing NDL-Metascybe’s AWI integration technology. The solution will also now be used to streamline the lettings process as C&C moves to choice-based lettings. C&C previously had a slow and cumbersome paper-based process for approving and paying for materials from external supplier Travis…
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