Cornwall’s Coastline Housing is using a dedicated training and development from Idox Group, based on the software provider’s own Open 4 Training & Development portal which was originally developed by Idox for its HR managers to find extra funding for training and learning activities. Coastline’s Idox portal went live in May 2014 after around five…
Idox’s funding platform for Coastline tenantsRead More →
Coastline Housing
The real voices of Coastline
Tenants in Cornwall are getting the opportunity to play a starring role in Coastline Housing’s new telephony system, with real customers being invited to provide the voices for Coastline’s greeting messages, menu options and holding messages. Debbie Greenaway, customer service manager, Coastline Housing, said, “Because so many of our customers contact Coastline by phone, we…
The real voices of CoastlineRead More →
Coastline bridges ‘digital divide’
Continuing the theme of digital exclusion from the previous issue, we are delighted to report on Coastline Housing’s long-term strategy to improve digital inclusion among its tenants in West Cornwall. With project objectives stretching ahead to 2014, Coastline has taken a long-term view of how it will bring its tenants online rather than consider short-term…
Coastline bridges ‘digital divide’Read More →
Civica mobilises Coastline
Coastline Housing and its subsidiary, Coastline Services, have introduced mobile working for its housing maintenance team with help from Civica. Coastline and Civica ran a pilot trial of the PDA-based service in August 2009 followed by its organisation-wide deployment in November 2009. Despite having relatively few properties (3700) to manage, they are spread over a…
Civica mobilises CoastlineRead More →
