Cobalt Housing is bringing its repairs and maintenance services in-house using Totalmobile’s workforce management software. Until recently, the housing provider used external contractors for the majority of its repairs. By moving to an in-house service, Cobalt Housing expects to have greater control over its maintenance and repairs and deliver consequent benefits to its tenants. The…
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Cobalt Housing
Cobalt Housing takes XMReality for first-line support
XMReality is now being used by Cobalt Housing for first-line support and diagnosis for the 70,000 calls and emails the housing provider receives each year, mostly concerning repairs. Call-centre staff log each repair with Cobalt Housing’s external contractors and then use XMReality’s Remote Guidance tool to further diagnose the problems. Remote Guidance uses augmented reality…
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Cobalt Housing’s IoT for healthy homes & healthy residents
Halfway through 2020, Cobalt Homes approached HomeLink with the objective of carrying out an ambitious multi-sensor IoT project across 100 properties. Cobalt Housing’s technology and transformation manager, Chris Fray, said, “The internet of things should be a central part of every housing provider’s sustainability, environmental, and repair and maintenance (R&M) strategies. Annual R&M is an…
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