Derby Homes and Derby City Council are using two AI-powered virtual assistants from ICS.AI, ‘Ali’ and ‘Darcie’, to handle almost half of all inbound calls. The new AI assistants, Ali covering Derby Homes and Darcie covering Derby City Homes, are answering over 1,000 questions per day, directly handling around 45 per cent of all inbound…
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Derby Homes
Derby Homes’ Bluesky aerial programme
Aerial mapping company Bluesky is helping Derby Homes roll out integrated solar photovoltaic (PV) systems across its housing stock. A project to identify suitable roof coverings assessed more than 8,000 addresses considering size, pitch, aspect, existing furniture and infringing vegetation. Using its ultra-high resolution imagery, Bluesky assessed the suitability of each property, measured the number…
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Capita’s HMS at Derby Homes
Derby Homes has chosen Capita One’s OpenHousing as its new housing management system, including integrated support for mobile working. The housing provider said that OpenHousing was expected to give them “a single version of the truth” via a unified platform integrated across its different service areas. Having recently restructured its general needs housing service, its…
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Derby Homes migrates to OpenHousing
Derby Homes is migrating to Capita’s OpenHousing platform, having used an earlier version of the software provider’s housing management system since 1996, as well as its OpenContractor software for contractor services, repairs and maintenance. The migration to OpenHousing will include the implementation of new functionality including enterprise-wide mobile working, contractor and customer self-service portals, and…
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New housing customers for Capita Software Services
Derby Homes, Melin Homes, Newark and Sherwood District Council, Southway Housing Trust, Community Housing Group, and Yarlington Housing Group have all recently implemented new software from Capita Software Services to extend their mobile working capabilities. Roger Birkinshaw, housing director, Capita Software Services, said, “We’re pleased to see the impact and benefits mobile working continues to…
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Derby Homes opts for Clearview’s customer engagement suite
Derby Homes has deployed Clearview’s customer engagement suite of software. Paul Cole, Derby Homes’ customer engagement officer, explains the thinking behind the decision to implement Clearview and the challenges faced by the resident involvement team. What are your resident involvement challenges? As a result of a council review of housing services in 2013, resident involvement…
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