The amalgamation of four housing providers into EMH Group has led to the organisation completely revamping its IT systems, including the implementation of Cloud Dialog’s Service Connect for repairs reporting, scheduling and mobile working. Helen Bradford, group head of ICT, EMH Group, said, “We recognised early on that we needed completely new IT systems to…
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EMH Group
EMH Group now live with new HMS from Orchard
EMH Group has gone live with a full re-implementation of its housing management system from Orchard Information Systems as part of an ambitious change programme. David Morris, head of customer services and project manager, EMH Group, said, “This was a major project which was part of the group’s organisational development plan. The preparatory work in…
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Multi-channel services from EMH Group with Enghouse Interactive
EMH Group is coordinating its tenant services capabilities using software from Enghouse Interactive, in partnership with Montal and 5i. The Enghouse Interactive Communications Centre (EICC) software is now being used by 80 customer service advisors at EMH. The EICC software provides EMH with multi-channel options for both inbound and outbound communications, mainly covering online, email…
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