Family Mosaic has beaten the London Borough of Hammersmith and Fulham, the Metropolitan Police and Scottish Water among others to win the top award for the public sector at the recent Customer Service Training Awards. Over 100 other public sector organisations across the UK also applied for the award but were not short-listed. One of…
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Family Mosaic
Family Mosaic builds on success with Britannic
Having launched its award-winning customer contact centre in 2009, Family Mosaic is now focusing on how to use telephony to enhance its call handling and customer satisfaction. Family Mosaic is undertaking a strategic review of its telephony and is now working with Britannic Technologies to establish a long-term roadmap to support its strategic business objectives….
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Family Mosaic’s partnership with Northgate
Having launched a new customer contact centre with Northgate in 2009, Family Mosaic has reported that it has since halved the number of voids, reduced rent arrears by more than 30 per cent and received a 82 per cent approval rating from tenants for its contact centre operations. Family Mosaic has been a long-term Northgate…
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Family Mosaic’s destiny with digital pens
Family Mosaic is using a digital pen system from Destiny to reduce administration and increase the time staff spend with clients. As well as providing housing for more than 45,000 people across London and Essex, Family Mosaic also has a large portfolio of homes for people with extra support needs. Local authorities now require support…
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Family Mosaic outsources network & servers to Telstra
Family Mosaic has signed a new agreement with Telstra to deliver IT service efficiencies across its organisation. As part of the agreement, Telstra is providing high-speed MPLS (multi-protocol label switching) network connectivity and secure hosting facilities for the Family Mosaic server farms which serve seven major sites and more than 80 smaller Family Mosaic offices….
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All change at Family Mosaic
Saul Stevens is head of ICT at Family Mosaic, managing an ICT department of 18 staff. With an annual turnover of £160 million, Family Mosaic has 1500 staff and manages 21,500 properties in London and Essex. Housing Technology interviewed Saul to find out more about Family Mosaic’s ICT plans. What have been your major technology…
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