Despite the pandemic, First Choice Homes Oldham has reduced its arrears by £70,000 and beaten its collection rate of 99.7 per cent over the past 12 months following its introduction of Mobysoft’s RentSense software. Sarah Aldred, head of income, First Choice Homes Oldham, said, “RentSense delivers an accurate arrears caseload which means we are speaking…
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First Choice Homes Oldham
First Choice saves £750k on repairs and maintenance
Since partnering with First Choice Homes Oldham during the last two years, a combined solution from ROCC and Kirona has helped the housing provider to save more than £750,000 in the delivery of repairs and maintenance. Stephen Repton, assistant director for business transformation, First Choice Homes Oldham, said, “The ROCC solution has really transformed the…
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Cutting-edge infrastructure at FCHO
First Choice Homes Oldham’s head of ICT, Stephen Repton, reports on how the housing provider embarked on a procurement exercise beginning in 2013 to replace its entire ICT infrastructure (including telephony) and re-procure infrastructure support provision to support key business transformation activities. Board approval and significant investment resulted in an eight-month project from June 2014…
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First Choice Homes Oldham takes ROCC’s Uniclass HMS
First Choice Homes Oldham has recently taken on ROCC Uniclass, combined with Kirona DRS, Web Booking Manager and Mobile, for its repairs and maintenance operations. The implementation follows FCHO’s plans to increase the number of contracts carried out by its team of around 100 workers. Each year, the team currently complete around 33,000 responsive repairs…
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