In 2019, Flagship Group began exploring robotic process automation (RPA) as a way of improving business processes. Flagship’s head of technology, Yogesh Gohil, takes us through the motivations, challenges and all-important results of this innovation journey. Beginning the journey We approached RPA as part of a wider initiative to become a future-ready employer. In simple…
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Flagship Housing
Digital clipboard trial at Flagship
Flagship Group has just started a pilot project to use Wacom Clipboards among its housing teams in Norfolk and Suffolk. The electronic clipboards combine paper form-filling with real-time data capture and are connected to the housing officers’ mobile phones and from there to Flagship’s back-office systems. The three-month trial is expected to demonstrate a variety…
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Flagship builds in-house repairs systems
Flagship Group has transformed its repairs operations using software created by its in-house development team. Since the introduction of the ‘Orbis’ software in 2015, calls to Flagship’s contact centre have fallen by 70,000. Flagship’s Orbis, which is the only system of its kind, enables staff to work more efficiently and effectively because it provides a…
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Ranting and raving at Flagship
Flagship Group will be using Rant & Rave’s online customer engagement platform to listen to its tenants in a bid to better understand their needs. Flagship will be rolling out Rant & Rave as a real-time solution across all housing types, covering all customer journeys, and a multitude of touchpoints using email, SMS and IVR….
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IoT & smart technology pilot at Flagship
Flagship Group, in partnership with a number of local companies, has launched a pilot project to understand more about how smart technology and the internet of things could help improve the management of its properties, improve tenants’ lives and increase the mobility of its staff. Flagship’s project involves free wi-fi and smart technologies installed in…
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HTML5 web for Flagship Housing with VerseOne
Following Flagship Housing’s work in 2012 to redevelop its web presence with help from its long-term partner VerseOne and its VerseOne content management system, it has since launched an informational website (www.rftrepairs.com) for its new in-house repairs service and also carried out a complete redesign of its customer website. The housing provider wanted to remain…
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