Flagship Housing Group has completed the installation of a new PCI DSS-compliant call recording and CTI system from Liquid Voice. The new system is now being used around the clock by 40 front-office staff taking up to 150 calls per hour in Flagship’s customer service centre. David Armstrong, head of information technology and systems, Flagship…
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Flagship Housing
Flagship revamps network with Timico
Flagship Housing has replaced its ‘point-to-point’ network with an industrial-strength multi-protocol label switching (MPLS) solution from Timico. Sandra Smith, IT systems development manager, Flagship Housing, said, “We wanted to move away from our existing network solution as the ‘point-to-point’ set up we had in place was delivering much less bandwidth than we needed and it…
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Flagship upgrades Deeplake SMS systems
Peddars Way, part of the Flagship Housing Group, was one of the first housing associations to replace paper communications with SMS text messaging for managing rent arrears and repairs appointments. David Seaton, managing director, Peddars Way, said, “Back in 2005, SMS was considered a leading-edge technology and we were one of the first users of…
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Flagship maps the future
Flagship Housing Group has recently signed with Pitney Bowes MapInfo for the delivery of a new asset management system and location intelligence software to create an effective land terrier and improve its tenant services. With the deployment of PlanWeb, a intranet-based GIS solution, together with MapInfo Professional, Flagship plans to establish a land terrier covering…
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Virtual success for Flagship
Moving to a prestigious, grade-II listed building presented some challenges for Flagship Housing Group as conservation requirements restricted FHG’s ability to make structural changes to accommodate its technology infrastructure. FHG is the largest provider of affordable homes in eastern England. With its group members of Suffolk Heritage Housing Association, Peddars Way Housing Association and Kings’…
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