ForHousing has completed the implementation of a ‘single pane of glass’ business intelligence and reporting system from Enghouse Interactive and Amillan. The combined system integrates the housing provider’s core business applications and supports a range of digital channels. Angela Worthington, group assistant director of customer experience, ForViva (ForHousing’s parent company), said, “As well as our…
ForHousing’s ‘single pane of glass’ from Enghouse & AmillanRead More →
ForHousing
ForHousing supports independent living with Alertacall
ForHousing is installing Alertacall’s telecare technology to help its tenants in supported housing. Tenants living in ForHousing’s supported housing in Oldham can use the Alertacall touchscreens to pick up key information about their home or report repairs and, based on pre-agreed criteria, if the tenant doesn’t press a button on the touchscreen within an agreed…
ForHousing supports independent living with AlertacallRead More →
Transforming data management
As someone relatively new to social housing, what’s struck me most is what the housing sector can learn from other sectors in terms of how they could use data to deliver better outcomes for their customers. Real-time analytics Before joining ForHousing in 2018, I spent ten years developing analytic solutions for supermarkets across Europe and…
Transforming data managementRead More →
ForHousing’s conversational AI with Amillan & Converse360
After seeing an increase in the number of tenants’ calls and interactions over the past few years, ForHousing wanted to find a way to make its existing call-centre staff more productive while offering its tenants a wider choice of channels at the same time as reducing its costs. ForHousing engaged with Amillan who implemented Converse360’s…
ForHousing’s conversational AI with Amillan & Converse360Read More →
