ForHousing has completed the implementation of a ‘single pane of glass’ business intelligence and reporting system from Enghouse Interactive and Amillan. The combined system integrates the housing provider’s core business applications and supports a range of digital channels. Angela Worthington, group assistant director of customer experience, ForViva (ForHousing’s parent company), said, “As well as our…
ForHousing’s ‘single pane of glass’ from Enghouse & AmillanRead More →
ForViva
ForViva gets active with Orchard’s Options Appraisals
ForViva has extended its 10-year usage of Orchard’s Asset Management software with its recent additional implementation of Orchard’s Options Appraisal to get a better view of its housing assets. Orchard said that as a module within Orchard Asset Management, Options Appraisal is an active asset management tool, enabling a more strategic view of asset management…
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ForViva scraps appraisals for real-time MHR check-ins
ForViva has replaced its annual appraisal process with ‘continuous conversations’ supported by real-time ‘check-ins’ using an application from HR and payroll software supplier MHR. ForViva decided to remove its employees’ annual appraisals and interim reviews because they were proving costly both in terms of time and resource while areas for the employees’ improvement were typically…
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ForViva’s 60% infrastructure cost cuts with Quadris
ForViva’s investment in a Dell XC hyper-converged Nutanix platform supplied and supported by Quadris has been a key enabler of their significant recent growth and transformed application performance. Customer profile Established in June 2015, ForViva has brought together City West Housing Trust, Villages Housing Association and construction company ForWorks under a group structure. The group…
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ForViva selects Amillan for contact centre software
Amillan has been awarded a contract to deliver a new multi-channel contact centre solution based on Enghouse Interactive’s EICC platform for two ForViva group members, City West Housing Trust and Villages Housing Association. Multi-channel capability will give tenants greater choice in how they engage with City West Housing and Villages Housing, with seamless telephone, email,…
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