Futures Housing Group continues its drive to create effortless customer experiences and revolutionise its operating model using Microsoft Skype for Business and Enghouse Interactive Contact Centre (EICC). In this third article in a series of four (see Housing Technology, July & September 2016 issues, for the two previous articles), Gavin Hitchcock, head of ICT at…
Futures Housing’s unified & multi-channel communications – It’s all about changeRead More →
Futures Housing Group
Futures Housing’s multi-channel communications – Preparing to execute
As part of a major shift towards creating effortless customer experiences, Futures Housing Group is rolling out brand new systems across its operations to help staff work with greater flexibility and give tenants more ways to interact with them. In order to achieve this objective, Futures Housing is implementing Microsoft Skype for Business (SfB) and…
Futures Housing’s multi-channel communications – Preparing to executeRead More →
Futures Housing’s unified & multi-channel communications
Futures Housing Group is embarking on a £600,000 plan to revolutionise the way it works to create effortless experiences for its tenants, improve business processes and deliver financial efficiency. In the first of four articles, Futures Housing Group’s head of ICT, Gavin Hitchcock, explains the housing provider’s journey to launch a new unified and multi-channel…
Futures Housing’s unified & multi-channel communicationsRead More →
Futures Housing selects Amillan for unified communications
Futures Housing Group has selected Amillan to deliver an integrated unified communications and contact centre solution as part of its plan to better engage with tenants. The chosen solution of Microsoft Skype for Business and Enghouse EICC contact centre software is expected to deliver communication and productivity improvements throughout the organisation via voice, email, IM,…
Futures Housing selects Amillan for unified communicationsRead More →
Orchard’s texting solution strengthens Futures Housing’s improvement programme
Futures Housing Group is using a text-messaging solution from Orchard to better engage with its tenants. The solution was co-developed by the two companies, with Orchard using the housing provider’s insight into tenants’ preferred means of communication and the most relevant operational areas for the initial roll-out of an automated SMS system. Gavin Hitchcock, head…
Orchard’s texting solution strengthens Futures Housing’s improvement programmeRead More →
Collaborate to innovate
The relationship between a housing provider and a software provider should never be an arms-length one, explains Gavin Hitchcock, head of ICT at Futures Housing Group. At Futures Housing Group, we have reaped the benefits of an increasingly close working relationship with our software provider Orchard Information Systems. From this has come a suite of…
Collaborate to innovateRead More →
