Glasgow Housing Association is trialling the delivery of internet access to some of its tenants using powerline technology from Power Ethernet. GHA is using Powerline Sockets to share and deliver a single internet connection to six flats. The sockets use the existing mains electrical cabling within a home to deliver a fast and reliable data…
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Glasgow Housing Association
Glasgow Housing launches mobile website
Glasgow Housing Association has launched a new mobile website for tenants to use via their smartphones, claiming that it’s the first of its kind in Scotland. The new service lets tenants report repairs and instances of anti-social behaviour, search for properties through GHA’s choice-based letting system and access the latest GHA news. The service is…
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GHA takes Gentoo’s ‘Streetwise’ ASB service
Glasgow Housing Association has recently signed up for Streetwise, Gentoo Group’s web-based anti-social behaviour case management system. The ASB service is scheduled to go live in June 2011 as part of a three-year contract. Developed by Gentoo’s in-house team, based on their own front-line experience of ASB and the IT and business requirements of housing…
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NTL voice & data network at Glasgow Housing
Glasgow Housing Association, the UK’s largest social housing provider, has installed a new voice and data network from NTL:Telewest Business to improve services for its 90,000 tenants and homeowners across the city. Since the fibre-optic network went live in August 2009, GHA customers now have a single number to call for all queries, ranging from…
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New call centre for Glasgow Housing Association
Glasgow Housing Association opened a new 60-seat customer service centre in October, initially handling general enquiries and telephone payments. GHA soon expects to launch a range of additional services including repairs and gas maintenance and also hopes to support interactions with third parties such as Glasgow City Council. The new centre will be powered by…
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