Fordway has completed the implementation of a managed cloud service for Gloucester City Homes’ legacy IT applications, resulting in greater flexibility and scalability combined with reduced costs. GCH had become dissatisfied with its previous IT supplier’s services because they were constraining development and growth, impacting everything from efficiency and decision-making to customer service, and were…
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Gloucester City Homes
GCH reduces arrears by £66,000 during lockdown
Gloucester City Homes has reduced its arrears by £66,000 since lockdown, following a change in approach and using Mobysoft’s RentSense. Becky Hayward, income collection and tenancy sustainment manager, Gloucester City Homes, said, “We stopped all enforcement at the start of the first lockdown. We wanted to speak to every tenant first to understand what they…
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RedKiteCRM at Gloucester City Homes
Gloucester City Homes is now using Microsoft Dynamics365 for its 24-hour Lifelink alarm service, alongside mobile CRM software from Resco. The software was implemented by RedKiteCRM within a very tight deadline. Paul Haines, head of IT, Gloucester City Homes, said, “RedkiteCRM’s combination of flexibility and technical expertise was very impressive and their agile approach was…
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Etive Technologies secures three housing contracts
Solihull Community Homes, Gloucester City Homes and the London Borough of Tower Hamlets have all signed up to Etive Technologies’ Digital Log Book service, so that their combined 40,000 tenants can manage their tenancies and digital identities better. This will also enable each housing provider and the council to tailor their services more effectively to…
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Gloucester City Homes selects Exponential-e to boost support for tenants
Exponential-e has been selected by Gloucester City Homes to deliver cloud and networking services to support its move towards becoming a ‘digital-first’ organisation. Exponential-e will use its 100-gig Ethernet network to deliver a virtual desktop infrastructure that gives the housing provider’s employees access to a persistent, personal desktop from any device or location. Since all…
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Exponential IT changes at Gloucester City Homes
Gloucester City Homes is planning to upgrade its IT infrastructure, desktop and mobile working solutions to improve service access to tenants, enabling channel shifting and increased digital inclusion. The upgrade will be carried out by Exponential-e as part of a five-year contract to provision, manage and support GCH’s entire IT infrastructure. Underpinned by Exponential-e’s managed…
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