GreenSquare has reported how it is using Orchard’s Income Analytics software to identify tenants failing into arrears earlier and take quick steps to work with them to manage their rent balance. Each day, the housing provider sends a newly updated three-year history of rent balances to cloud-based Income Analytics which then presents the most relevant…
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Greensquare
GreenSquare self-serves with Orchard
GreenSquare Group has implemented Orchard’s Digital Self Service platform to improve customer experience and the efficiency of its service delivery. After analysing the cost of engaging with its tenants, GreenSquare found that its telephone-based contacts were costing around £5 per transaction compared with just 5p for digital contact methods. Along with the housing provider’s wider…
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Spatial analytics with Esri GIS
Following its recent customer conference, Esri has reported how three of its customers, Aster, GreenSquare and Thirteen, are using GIS and spatial analytics in their housing operations. Aster’s asset register Aster Group is making use of GIS to manage and comply with asset register regulations. By loading the necessary data into a GIS app from…
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SystemsUp helps GreenSquare reduce DR costs with Azure Site Recovery
GreenSquare Group has slashed its annual disaster recovery budget by almost two-thirds after moving to Microsoft Azure Site Recovery (ASR) with the help of Iomart cloud consultancy SystemsUp. The move to a public cloud has enabled GreenSquare to close its secondary data centre and improve its recovery processes. Rob Fletcher, group head of ICT, GreenSquare,…
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Housing IT executives meet to develop next-generation SharePoint solutions
Greensquare’s group head of ICT, Rob Fletcher, reports on how a group of housing IT professionals met in London at the beginning of April with TSG at their London offices to discuss the integration of Microsoft Office 365 SharePoint Online with housing management systems. The session was attended by representatives from GreenSquare Housing, Sentinel Housing,…
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Southern IT Forum goes in-depth
The Southern IT Forum has recently formed a new sub-group of members who are interested in more in-depth technology reviews. The inaugural ‘technology day’ was arranged by Rob Fletcher, head of ICT at Greensquare, and was hosted by Microsoft at its offices in Reading. During the day, the group received presentations from Microsoft’s James Thompson…
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