Hexagon Housing Association has bought Mobysoft’s predictive technology to help mitigate the effects of on-going welfare reforms. Tom Harding, housing services manager, Hexagon Housing Association, said, “It has become much harder to maintain our performance; over the past few years, the nationwide economy has meant more tenants are finding it harder to prioritise their rent…
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Hexagon Housing Association
Business Systems & Red Box Recorders introduce PCI-compliant call recording at Hexagon Housing
As part of its plan to improve how it handles over 1,500 inbound calls per week, Hexagon Housing engaged Business Systems to install Red Box Recorders’ Quantify system for call recording. The system includes PCI-compliant functionality to deal with card payments made over the phone. The call-recording system was installed and operational within eight weeks…
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