A new knowledge management tool developed by IT specialists Technology Services Group (TSG) has saved Home Group £220,000 in its first year of operation and reduced the training time for new call-centre staff by almost 70 per cent, from one month to just 10 days. Home Group receives over 24,000 repair calls every month. Inefficiencies…
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Home Group
Home Group invests in secure off site ‘metrocluster’ with ITPS
Home Group is reported to be the first housing provider to invest in an innovative ‘metrocluster’ high-security data storage system. Home Group worked with data centre and IT infrastructure experts ITPS to create an off-site data storage network more commonly seen in international finance corporations and telecoms providers. The metrocluster system sends sensitive data from…
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Home Group tenants get Utilita smart meters
Around 4,000 Home Group tenants in London have been offered the chance to switch to Utilita Energy, with the installation of a free smart meter to help them monitor and reduce their electricity and gas consumption. Similar projects with other housing providers have enabled tenants to save up to £40 each on their annual bills….
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Reducing on customer effort
Sir – Most businesses need to respond to the ever-increasing demands to deliver services ‘on the go’ to support customers’ busy lifestyles and their increasing reliance on and love affair with technology. Housing is having to respond to this evolution as welfare reform ups the ante around digital inclusion. At Home Group, we know we…
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Home Group gains gold from Investors in People
Home Group has achieved the Investors in People gold award by meeting 165 evidence requirements across the organisation. The gold award reflects the improvements and changes which have helped Home Group go beyond the Investors in People Standard it achieved in 2011. IiP assessors highlighted Home Group’s ‘leadership pathways’ programme which prepares managers for more…
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MidlandHR introduces self-service HR at Home Group
Home Group has been using iTrent, MidlandHR’s HR and payroll system, since 2010 and has now just added the iTrent Employee and Manager Self-Service modules as part of its new HR strategy. The new modules will be used by 3,200 employees and 570 managers across Home Groups operations. The self-service strategy involved the introduction of…
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