Hounslow Homes is in the middle of implementing an electronic document and records management system from BancTec and its partner Serengeti Systems. The first implementation of the BancTec EDRMS will be in Hounslow Homes’ antisocial behaviour and tenancy departments before it is made available to more than 300 users across the rest of the organisation…
BancTec wins document management contract at Hounslow HomesRead More →
Hounslow Homes
CRM and case management from Lagan
Lagan has adapted its CRM and case management software to make it easier for housing associations to improve their service delivery to tenants while saving money. Lagan’s software, which is already in use at Hounslow Homes (see Housing Technology, May 2008), links information from front- and back-office systems to give call-centre staff a holistic view…
CRM and case management from LaganRead More →
Customer is king at Hounslow Homes
The introduction at Hounslow Homes of a case management and CRM solution from Lagan has seen a reduction in front-office staff, faster logging of repairs and an improvement to three-star rating. Hounslow Homes, an ALMO managing 16,500 homes for the London Borough of Hounslow since 2002, identified customer service as a critical area to be…
Customer is king at Hounslow HomesRead More →
