The Hyde Group is using InterNETalia’s AccuServ solution for the delivery of responsive repairs and planned maintenance of its 12,000 homes. AccuServ will deliver an agile, flexible service to tenants, with work ranging from kitchen and bathroom adaptations for elderly or disabled tenants, through to out-of-hours emergency repairs, gas servicing and voids management. The improved…
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Hyde Group
Staying online with The Hyde Group
An evaluation of The Hyde Group’s Getting Online programme has found that 80 per cent of learners remained online after training and went on to become regular internet users. Sarah Thurman, director, Hyde Plus, said, “The Getting Online programme has had a real impact on the lives of participants and is reaching residents who stand…
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Hyde selects 1st Touch for mobile working
Hyde Group has chosen mobile workforce software from 1st Touch to help deliver mobile working solutions to staff. The new technology will be used at first by the group’s incomes officers and then by other staff such as surveyors and housing officers. The mobile solution will deliver all the information and forms needed by an…
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OCSL revamps Hyde Group’s infrastructure
Hyde Group has completed the replacement of its core IT infrastructure with the implementation of HP bladeservers and a storage area network (SAN) across its entire operations. The project was carried out by OCSL. Hyde, which has over 45,000 properties, has replaced its ageing SAN after the system’s slowness and lack of resilience began to…
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SelectHR just the job at Hyde
Hyde Housing Association has just begun the implementation of a new web-based HR system from Access, with the SelectHR system due to be operational by January 2011. SelectHR will replace Hyde’s existing HR system and will be used for self-service by all 1,700 staff. Sarah Smithen, HR business solutions manager, Hyde Group, said, “Our existing…
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Blackberry alerts for Hyde’s lone workers
Hyde Group has given Blackberry devices running Guardian24’s lone-worker security system to 1,000 staff covering its housing, repairs, sales and arrears operations. The three-year contract began in early 2010. The provision of the new service is due to a combination of the housing provider’s concern for its lone worker’s safety and its Health and Safety…
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