Liverpool Mutual Housing is now using Redfern’s new Trips web portal to give its tenants round-the-clock access to arrange emergency accommodation. The housing provider is also using the same solution as a one-stop shop to buy and track its staff’s business travel. Amanda Sartorius-Jones, procurement officer, Liverpool Mutual Homes, said, “The system will improve LMH’s…
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Liverpool Mutual Homes
New Cascade HR & payroll at Liverpool Mutual Homes
Liverpool Mutual Homes has completed the replacement its ageing HR system and payroll bureau service with a new system from Cascade. The implementation began in February 2014 and went live four months later. Michelle Griffiths, HR manager, Liverpool Mutual Homes, said, “When I joined two years ago, the HR system was very inflexible and had…
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Liverpool Mutual prepares for UC with South View
Liverpool Mutual Homes is using a new welfare reform module for South View Solutions’ mobile platform to help it prepare for the government’s welfare reforms. LMH has been managing the transition to the new welfare rules for many months, including the need to capture additional information on its tenants’ economic, social and household circumstances that…
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City West and Liverpool Mutual launch procurement partnership
City West Housing Trust and Liverpool Mutual Homes have jointly created the 4Site Partnership to increase their combined buying power, resulting in reduced costs and improved services. Based around an OJEU-compliant tendering process and with the involvement of their tenants, City West and LMH have developed framework agreements for construction-related consultancy and project management services…
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Covalent signs new performance management customers
Covalent Software has signed a number of new customers for its performance management system, including Colchester Borough Homes, Colchester Borough Homes, East North East Homes, Cosmopolitan Housing Group, Liverpool Mutual Homes, the Community Gateway Association and Broxbourne Housing. Nick White, director of finance and corporate services, Colchester Borough Homes, said, “With the Tenant Services Agency…
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Liverpool Mutual rated by residents with Voluntas
Voluntas Housing’s Rated By Residents service is being used by Liverpool Mutual Homes to conduct over 400 tenant satisfaction surveys each month in near-real time. Following LMH’s implementation of Rated By Residents in September 2009, tenant satisfaction with its responsive repairs service has increased by 12 per cent and enabled LMH to accurately monitor which…
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