Livin Housing has been using Meritec’s low-code platform to develop a series of minimum viable products (MVPs) to plug gaps in its digital services. The platform includes Meritec’s CXM360 CRM module to integrate with a variety of Livin’s existing back-office systems. Roslyn Littledyke, head of transformation, Livin Housing, said, “We needed a flexible CX platform…
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Livin Housing
Livin’s 45% faster repairs with Meritec
Following the introduction of a new customer experience (CX) platform from Meritec, Livin Housing is now processing its tenants’ repairs requests 45 per cent faster. Livin chose a solution from Meritec via the government’s G Cloud framework to transform its CRM processes using a flexible digital CX platform. It enabled the mobilisation and increased visibility…
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Livin automates asset recording with Orchard
Livin has been using Orchard’s Fixed Assets software for its property and asset portfolio alongside general ledger integration for component accounting and FRS102 compliance, saving at least £600,000 in the process. Livin was originally using spreadsheets to manage its property portfolio, but with so many spreadsheets in use, the process had become very time-consuming and…
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