Housing Technology interviewed IT experts from 1st Touch, Civica, Horton Housing Association, New Charter Group and Town & Country Housing Group about how housing providers can use technology to automate some of their key processes, for both business improvements and cost-savings as well as to help tenants. Where to start? Rather than considering the details…
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New Charter Housing Trust Group
New Charter wins CRM awards with BancTec
New Charter Group won the Contact Centre of the Year and Best Use of Technology awards at the recent annual North-West Contact Centre Awards, based on the housing provider’s implementation of BancTec’s CaseVision CRM system. Designed for managing high volume, complex business processes, CaseVision enables New Charter to resolve tenant enquiries more effectively and achieve…
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All-inclusive – Tackling digital exclusion in housing
Housing Technology interviewed digital inclusion experts from BT, New Charter Housing, Sovereign Business Integration Group, Trident Social Investment Group and Viridian Housing about how housing providers should tackle digital exclusion and enable more tenants to transact online. Reasons for digital exclusion The reasons for digital exclusion are manifold, but they tend to usually relate to…
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Charting a virtual course
New Charter Housing Trust Group has transformed its technology infrastructure by moving from numerous physical servers to just a few virtual servers. New Charter’s decision to virtualise its infrastructure was prompted by the need to upgrade its ageing servers, many of of which dated from 2000 following a stock transfer from Tameside Council in Manchester….
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New Charter monitors mobile device threat
New Charter Housing Trust Group has been one of the first organisations in the industry to recognise the potential security threat posed by the ubiquity of portable and removable media devices such as MP3 players, PDAs, USB drives, digital cameras and the latest generation of mobile phones. These devices can aid productivity and support flexible…
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