Newydd Housing

Newydd Housing’s award-winning Orchard self-service platform

Newydd Housing has partnered with Orchard to deliver a digital self-service platform for its tenants. With Orchard’s Digital Self Service Platform at its core, the housing provider has improved its tenants’ online experience, streamlined internal processes and enabled its customer services team to work smarter, as well as picking up a TPAS Cymru award along…
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Allpay’s secure payments for Newydd Housing

Allpay has completed the roll-out of ‘call masking’ software at Newydd Housing for its 6,000 tenants’ rental payments. Developed by PCI payments specialist Eckoh and implemented by Allpay, the call-masking software enables PCI DSS compliance by enabling tenants to key their card details into their phones without the need for Newydd’s contact centre staff having…
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