Northampton Borough Council’s housing department has cut its tenant communications costs by a third following the implementation of a text-messaging system from Mobisoft. The council’s housing department was previously using traditional methods such as adverts, leaflets, posters and letters to reach tenants in NBC’s 12,000 properties but was receiving a consistently poor response. NBC therefore…
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Northampton Borough Council
Northampton BC’s new choice-based lettings
Northampton Borough Council has launched a new choice-based lettings service based on its Macfarlane Telesystems unified communications infrastructure. Northampton, the largest district council in England, manages almost 13,000 properties and employs 33 staff in its dedicated call centre, handling over 6000 customers per week. Having used call handling and unified communications technology from Macfarlane since…
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