Northwards Housing is now using Mobysoft’s RentSense software to mitigate the effects of universal credit on its arrears performance and to give the housing provider more time to offer extra support to tenants. Tracy Langton, head of income management, Northwards Housing, said, “We looked at the likely impact of universal credit on the way we…
Northwards takes on RentSense for universal creditRead More →
Northwards Housing
Real-time risk at Northwards Housing with Covalent
Northwards Housing has implemented a risk management system from Covalent that provides assurance on overall performance and automated alerts on deviations from expected performance. Rather than having a risk register that was always out of date, creating additional risks itself, Northwards Housing now has real-time risk reporting. Before its implementation of Covalent Risk, Northwards Housing…
Real-time risk at Northwards Housing with CovalentRead More →
1st Touch heads Northwards
Mobile working has been introduced at Northwards Housing’s repairs and maintenance operations after Manchester Working, Northwards’ external contractor, installed new IT systems from 1st Touch, Civica, ROCC and Xmbrace. As a three-star rated ALMO for Manchester City Council with over 12,500 properties, one of Northward’s primary objectives is delivering very high levels of service to…
1st Touch heads NorthwardsRead More →
The importance of good performance
Performance management software (PMS) has been rising up the agenda for most housing organisations for the past few years, particularly as regulators are now taking a closer interest in how housing organisations measure, monitor and report their corporate performance across an ever-wider set of criteria. So, why do housing organisations need PMS, what are the…
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Covalent bonds with new customers
Northwards Housing has abandoned spreadsheets and paper plans for its performance management processes and replaced them with a system from Covalent. After the introduction of the new system, Northwards Housing received an Excellent Three Star rating from the Audit Commission in November 2008. Steve Finegan, head of business improvement, Northwards Housing, said, “As well as…
Covalent bonds with new customersRead More →
