Author: Anya Ward, Orbit Orbit, one of the largest housing groups in the country, has developed an innovative online platform to engage with its customers. ‘Your Voice’ provides customers with an easy way to feedback on their experiences and make recommendations for improvement on things that matter to them and their community. Successes have included:…
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Orbit Group
Fixed in a click with Orbit
Orbit is piloting an online repairs service for its 13,000 tenants. The new service supports Orbit’s ambition to have 75 per cent of its tenant contacts online by 2020. By accessing the tool through their online account, tenants can diagnose repairs, book appointments in real-time, track progress and cancel repairs. The service is built on…
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GIS & mapping in housing
Housing Technology interviewed experts on geographic information systems (GIS) from Ancoris, Civica, Northern Ireland Housing Executive, Orbit Group and Orchard Information Systems about how housing providers can use GIS to improve business performance, save money and boost tenant services. Understanding GIS and mapping As a brief one-sentence summary of GIS before we cover how it…
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Orbit’s real-time feedback with Rant & Rave
Orbit Group has reported that it’s the first UK housing provider to use real-time tenant feedback, based on software from Rant & Rave. Already used by the likes of Npower, Sky and EasyJet, the Rant & Rave platform is now the housing provider’s main channel for listening to what its tenants are saying. Previously Orbit…
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Orbit creates real-time insights tool
Orbit Group has created a bespoke online tool to deliver instant insight into its communities, key data and assets. The housing provider’s new MyIntel tool provides a one-stop shop for stock levels and arrears breakdowns and related intelligence on demographics, crime rates and education. Developed entirely in-house by Orbit’s strategy and insight team, the tool…
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Orbit launches digital tenancy sign-ups
Orbit Group has created ‘Orbit Move’ in partnership with Prodo Digital to provide a faster and easier way to complete the sign-up process for new tenancies. A responsive website and mobile app help Orbit staff and their prospective tenants complete the process in five simple steps. Unlike other digital sign-up platforms in the housing sector,…
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