Leading user experience (UX) consultancy, Sigma, has been chosen by Peaks and Plains Housing Trust to deliver a refreshed and improved website, with a key focus on user experience. The first stage of the project, covering ‘discovery and design’, will see Sigma’s UX specialists run a series of workshops with Peaks and Plains’ staff, create…
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Peaks & Plains
Peaks and Plains connects with tenants
Peaks and Plains Housing Trust has just gone live with two new web enhancements to support its ‘simply connect’ programme to improve its self-service capabilities for its tenants. The enhancements are the result of six months’ project work, where tenants have helped Peaks and Plains to develop its new ‘my advice’ and ‘my account’ areas,…
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Peaks & Plains – Taking a user-focused approach to the web
Our website has long been a vital channel for servicing our customers. And as a result, we are always looking for ways that it can be improved to help us serve them better. This year, we are working with digital user experience (UX) agency, Sigma, to further digitalise our services so we can provide a…
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Peaks & Plains and Staffordshire Housing share back-up services with Keylogic
Neighbouring housing providers, Peaks & Plains Housing Trust in Macclesfield and Staffordshire Housing Group in Stoke-on-Trent, have joined forces to share back-up services with help from Keylogic. Instead of paying for separate back-up services from suppliers that were charging over £25,000 per year, the two housing providers decided to share resources, services and recovery space…
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Peaks & Plains’ new approach to arrears management
Simon Penaluna, assistant IT director at Peaks & Plains Housing Trust, explains how the housing provider has brought about a revolution in arrears management. Its in-house developed system, which won ‘Most Innovative IT System’ earlier this year at the Housing Innovation Awards, incorporates original thinking, improved performance and value for money. The fact that its…
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Spirit Data Capture gets a good reception at Peaks & Plains
Peaks and Plains Housing Trust is now using Motorola PDAs running Windows Mobile 6.5 and MobiControl device management software from SOTI for its 80 mobile workers, following recommendations from Spirit Data Capture. Simon Penaluna, assistant director of ICT, Peaks and Plains Housing Trust, said, “We wanted mobile devices that would be semi-rugged and could be…
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