Radian Group has implemented a new CRM system from Advanced ConsultCRM to support its strategy for growth. The contract follows Advanced’s recent acquisition of Goldcrest Solutions and its Microsoft Dynamics-based CRM products for housing. The Goldcrest solution now gives Radian a single and accurate view of its 42,000 tenants and enables it to resolve more…
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Radian
Better performance at Radian
Radian has transformed its business performance in the past five years by improving the engagement levels of its employees. Through working with the market research company Orc International since 2009, the housing provider has demonstrated that there is a significant relationship between customer satisfaction and employee engagement, staff turnover and sickness absence. Between 2010 and…
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Universal credit – immense and problematic
From: Judith Comber, Information systems analyst, Radian Group Sir – It was with great trepidation that I read the article ‘Welfare Reform – Taking credit where it’s due’ in September’s edition of Housing Technology. Having worked in the housing sector for ten years, these reforms represent one of the most wide-reaching and most problematic changes…
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Improving customer service with CRM
Judith Comber from Radian Group explains how CRM and integrated software can deliver real benefits. Radian decided to implement Capita’s CRM Lite product from its Open Housing suite in November 2010, and has since identified three key benefits of CRM: centralisation of information; improved service delivery; and better call handling performance. Centralisation of information CRM…
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Torrent of customers for Cascade HR
Cascade HR has announced that Radian Housing, Wakefield and District Housing, and Trident Housing Association are each planning to implement its human resources and payroll software. Radian Housing, with 1000 staff across its five group members, plans to deploy Cascade HR by May 2009 across four sites. It will be used by Radian’s HR team…
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