Raven Housing Trust won the gold award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. Mark Baker, executive director of resources and deputy chief executive at Raven Housing Trust, explains the digital transformation and customer experience programme behind its ‘Better Connected’ programme. Raven Housing Trust has spent the past three years…
Raven Housing’s award-winning Better Connected projectRead More →
Raven Housing
Raven Housing’s iProperty experience
We’ve successfully just gone live with TechLabs London’s iProperty Cloud, built on Microsoft’s Power Platform and Dynamics 365. Over recent months, we’ve been working with TechLabs to enhance iProperty Cloud to meet our specific needs. This first iterative go-live within our larger ‘better connected’ programme included full CRM capability, providing a 360-degree view of customer…
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Raven Housing signs iProperty Cloud for digital transformation
Techlabs London has signed a three-year partnership with Raven Housing Trust to implement its full iProperty Cloud suite for housing CRM. As part of a new agile digital transformation programme covering all areas from tenancy management to property repairs, the partnership will give the housing provider access to the broad range of capabilities of Microsoft’s…
Raven Housing signs iProperty Cloud for digital transformationRead More →
Raven Housing gets Better Connected
Raven Housing Trust has launched Better Connected, an ambitious two-year digital transformation programme to develop an organisation-wide technical architecture that harnesses the cloud to improve the efficiency and security of our operations. Better Connected will ensure that every tenant and staff member can remotely access the resilient and reliable data they need, anytime, anywhere and…
Raven Housing gets Better ConnectedRead More →
MyRaven portal takes off with Aareon
Raven Housing is implementing an online tenant portal from Aareon, alongside its existing AAreon QL housing management system. The MyRaven portal, which will offer a range of online services to over 6,500 tenants across Surrey and Sussex, will free-up Raven’s call-centre staff to spend more time with those in greater need. Once fully operational, the…
MyRaven portal takes off with AareonRead More →
