RHP is using the implementation of cloud-based CCTV from Cloudview at one of its south London estates to offer its tenants high-speed broadband using the newly-installed fibre network from Grain Connect. When RHP wanted to extend its use of Cloudview CCTV to an estate in Hounslow, it initially found that the cost of installing broadband…
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RHP
Start-up the innovation
2016/17 has been RHP’s ‘year of innovation’, the foundation of which was rolling out last April the UK’s first all-digital housing service, RHPi. The service, which is designed to lower costs while also improving service, will help us to invest £250 million over the next eight years in providing more affordable homes. For us, a…
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RHP’s satisfaction system
RHP’S ‘Sundown’ team manager, Emily Ward, reports on how overseeing the development of a bespoke CRM system has benefited the housing provider’s aim to resolve the majority of customer cases by the end of each day. When the Sundown team was assembled in April 2015, we aimed to transform our speed of service while retaining…
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Southern IT Forum goes in-depth
The Southern IT Forum has recently formed a new sub-group of members who are interested in more in-depth technology reviews. The inaugural ‘technology day’ was arranged by Rob Fletcher, head of ICT at Greensquare, and was hosted by Microsoft at its offices in Reading. During the day, the group received presentations from Microsoft’s James Thompson…
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Transforming RHP’s online services
Amina Graham, executive director of corporate services at RHP, reports on how putting tenants at the heart of its new IT automation processes has had transformational benefits for both its tenants and the housing provider itself. A key part of RHP’s vision is to be one of the best service providers in the UK. We…
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Southern IT Forum meeting at Microsoft
The Southern IT Forum’s June meeting was held at Microsoft’s offices in London towards the end of last month. The session started off with a presentation from Microsoft’s public-sector cloud strategist, Jeremy Tolmie, who took the group through IT transformation trends and Microsoft’s cloud services. He was followed by Steve Hughes, a Microsoft technology solutions…
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