A key part of updating RHP’s five-year strategy was understanding the needs of our existing and future customers so we could tailor our services accordingly. We conducted two customer-profiling surveys and gained some really good insights; over a third of customers responded and we were able to identify our demographic breakdown, which helped us think…
Delivering the right channelsRead More →
RHP
RHP launches mobile site
Following its introduction of an online two-hour repairs booking service last year, RHP has now introduced a new mobile site and device detection for its website, after a profiling survey in 2012 found that 20 per cent of tenants accessed the internet via mobile devices. Visitors to the main RHP website through a mobile device…
RHP launches mobile siteRead More →
A cloudy outlook?
From: Jonathan Creaser, Head of ICT, Richmond Housing Partnership Sir – I’ve never taken much notice of the weather forecast; it’s invariably wrong. The weather just happens, just creeps up on us and we put up with it because we have no choice. The same seems to apply to cloud computing. Over the past few…
A cloudy outlook?Read More →
Richmond Housing ambassadors for online safety
Three Richmond Housing Partnership employees have completed ‘ambassador’ training through the Child Exploitation and Online Protection (CEOP) centre to help keep young people safe online. RHP says that it is the first housing provider to take part in CEOP training to provide advice and support to its customers. The CEOP Centre is part of the…
Richmond Housing ambassadors for online safetyRead More →
Microsoft’s red carpet for Richmond Housing
Richmond Housing Partnership is one of just six companies worldwide that have been chosen by Microsoft for a feature-length documentary. The ‘Dynamic Tomorrow’ film will focus on how all the companies from different market sectors have used Microsoft Dynamics and other technologies to develop their businesses and improve customer service. RHP used Dynamics as the…
Microsoft’s red carpet for Richmond HousingRead More →
Housing goes app-happy
From: Jonathan Creaser, Head of ICT, Richmond Housing Partnership Sir – Not a week goes by without seeing news about a new smartphone app that will change your life. Whether it’s the ability to pay for your parking or destroy an entire city with Godzilla Monster Mayhem, just like the rise of social media, apps…
Housing goes app-happyRead More →
