When I reflect on two decades of technology in social housing, I think about The Pretenders… Towards the end of the decade known as the ‘noughties’, it wasn’t uncommon to still find green-screen systems, probably encased in a more friendly GUI, running at the heart of your typical housing provider. These business-critical systems would be…
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Riverside Group
Developing an agile digital business approach
Riverside Group’s ‘digital business’ approach is challenging the myth that large housing providers are huge juggernauts – behemoths that are slow to adapt to the pressures of changing market conditions and technological advances. With more than 75,000 homes across the UK, we have successfully demonstrated the benefits of a new approach for digital business, enabling…
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Artificial intelligence in housing
Housing Technology interviewed AI specialists from Civica, Converse360, Made Tech, Mobysoft, NEC Software Solutions, Orlo and Riverside Group on the business imperatives, internal and external operations, pitfalls and advice, ethical questions and staff concerns associated with the adoption of AI by housing providers. The business case for AI in housing Glen Ocskó, head of local…
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Riverside rolls out 1,500 Switchee IoT devices
Riverside Group is installing 1,500 Switchee smart thermostats in its tenants’ homes following a successful pilot of the IoT technology. Data from the Switchee devices, sent via the mobile phone network to the cloud, enabled Riverside to remotely assess its properties’ performance and triage any problems. By sending surveys to customers through Switchee’s built-in communications…
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Riverside’s ‘digital business’
Riverside Group is a group of complementary businesses driven by a clear social purpose, with a charitable housing provider at its core. It’s critical that our income goes as far as it can; we need to deliver more and better services with the same money, so gaining value for money from our technology spending is…
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Riverside’s pandemic project for digital inclusion
To combat the effects of coronavirus, Riverside has been rolling out 100s of pieces of IT kit to help our tenants, with the aim reducing social isolation by getting them online to stay in touch with family and friends. As part of this, we identified a need for further digital training for residents, using our…
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