Scottish Borders HA

Castleton CRM at Scottish Borders Housing

Scottish Borders Housing Association went live with Castleton Technology’s EDRM and CRM software in April 2016, initially for complaints and anti-social behaviour, and for general enquiries in August 2016. Integration of the housing provider’s repairs service into the CRM system began last month, with mobile working and self-service repairs for tenants expected early next year….
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Mobile integration for Scottish Borders with NDL

Scottish Borders Housing Association has completed the final element of its mobile workforce programme with the use of NDL’s AWI integration technology to allow remote workers to close jobs while in the field. Scottish Borders’ original mobile working platform comprised Xmbrace Opti-Time for dynamic scheduling and Cognito for PDA-based mobile working. However, Scottish Borders’ staff…
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Scottish Borders HA

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