Orchard has completed an audit of how Severn Vale Housing is using its Orchard housing management system, particularly around improving avoidable customer contacts and encouraging tenants to use self-service channels. The audit also laid the foundations for mobile working and improved CRM, workflow and EDM to increase the number of ‘first-time fix’ resolutions. Severn Vale…
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Severn Vale Housing
Severn Vale improves ‘first-time fixes’ with Orchard
Orchard has completed an audit of how Severn Vale Housing is using its Orchard housing management system, particularly around improving avoidable customer contacts and encouraging tenants to use self-service channels. The audit also laid the foundations for mobile working and improved CRM, workflow and EDM to increase the number of ‘first-time fix’ resolutions. Severn Vale…
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Severn Vale Housing saves £400k with ‘value for money’ culture
Following a critical Short Notice Inspection report by the Audit Commission, Severn Vale Housing Society has transformed its procurement processes with the help of the Buying Support Agency and has already made savings of over £400,000 in the first year. Tim Knight, Finance Director at Severn Vale Housing Society, said, “Nobody likes negative feedback, but…
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Telecetera mobilises Severn Vale’s workers
Severn Vale Housing Society has successfully deployed a mobile working system from Telecetera for its repairs team. The system is now being used by around 30 field-based workers and 15 office-based staff, and has meant that there are now hardly ever any outstanding or active repair tickets. Telecetera reported that the mobile project cost in…
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1st Touch mobilises Severn Vale
Severn Vale Housing Society has chosen mobile technology from 1st Touch to support its responsive repairs operation across 3,500 homes around Gloucestershire, with the implementation due to be completed imminently. Following a review of its responsive repairs operation, comprising 18 multi-skilled tradesmen and gas engineers, Severn Vale decided to overhaul the purchasing of materials, reducing…
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