As part of its merger with Boston Mayflower, Shoreline Housing Partnership asked Orchard to review how its existing OpenAccounts software could be used within the newly-merged organisation. Orchard has been tasked with identifying areas for improvement that will help Shoreline in the use of its OpenAccounts software deployment, with a particular focus on implementing a…
Orchard helps Shoreline realign its chart of accountsRead More →
Shoreline Housing Partnership
Shoreline Housing gets Dotted Eyes intranet mapping tool
Shoreline Housing Partnership has just completed the implementation of a new intranet-based mapping system from Dotted Eyes. The RMX4 system gives Shoreline’s customer service team better visibility of its assets and allows them to work more efficiently. The web-based, open-source system has also significantly reduced the cost of multiple desktop licences. Shoreline reported that the…
Shoreline Housing gets Dotted Eyes intranet mapping toolRead More →
Good communications at Shoreline
Shoreline Housing Partnership has gone live with its new communications infrastructure following the relocation of its headquarters. Before the move, Shoreline had little more than ordinary telephone extensions, making it difficult for it to meet national guidelines for call-handling efficiency or provide a seamless service to tenants. Steve Neul, head of IT, Shoreline Housing Partnership,…
Good communications at ShorelineRead More →
Shoreline boosts customer service with mpathy
Shoreline Housing Partnership has just opened a new customer call centre, the culmination of a year-long project to redesign and improve its service to tenants across North East Lincolnshire, supported by mpathy Customer Experience who were appointed to develop and implement Shoreline’s customer service strategy. The work undertaken by mpathy for Shoreline included the project…
Shoreline boosts customer service with mpathyRead More →
Virtual Shoreline
Shoreline Housing Partnership has become the first housing organisation to virtualise its entire housing management systems. Shoreline was formed in March 2005 as part of a large-scale voluntary transfer. In common with many other LSVT’s, they needed to create an initial, short-term service level agreement for the provision of IT services between them and the…
Virtual ShorelineRead More →
