Housing Insight wanted to make sure its standards of service matched up to the words in its marketing materials – so it asked a customer, Soha Housing, to evaluate its experience with Housing Insight’s PanConnect self-service app. Housing Insight marketing says: Our goal is to work closely with our customers… Soha Housing’s response: We were…
Actions speak louder than words – Soha Housing & Housing InsightRead More →
Soha Housing
Soha Housing service improvements with Aareon
Soha has opted for Aareon QL to support its business in all aspects of tenant and property information. In addition to providing better housing and asset management functionality, Aareon QL will improve Soha’s CRM abilities, enable the creation of a new self-service portal, and support more advanced mobile working. The QL implementation project began in…
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Voice analytics – what can it do for you?
Voice or speech analytics is still surprisingly new for housing providers, though widely used in the private sector. The latest Babel (2016) contact centre report, The UK Contact Centre Decision-Maker’s Guide, states that only six per cent of the housing sector currently uses voice analytics. But with 19 per cent actively planning to do so,…
Voice analytics – what can it do for you?Read More →
Soha’s CRM, self-service and mobile working with Aareon
Soha Housing has chosen Aareon as its preferred supplier for a new housing management solution. The implementation of Aareon QL at Soha Housing began in February 2016 and is scheduled to go live in May 2017. In addition to providing housing and asset management functionality, Aareon plans to improve Soha’s CRM module, create a new…
Soha’s CRM, self-service and mobile working with AareonRead More →
