I have recently been thinking about the sorts of performance measures that get used in the housing sector and the way that IT systems are used to generate management information. I have come to the conclusion that much of that management information probably at best represents something different to what most senior managers and board…
Measuring IT – Are you looking in the right directionRead More →
Solihull Community Housing
Getting involved with Rental Exchange
I have been getting several telephone calls a week recently asking me about Big Issue Invest’s Rental Exchange scheme. The calls are normally from staff working in the welfare reform, money advice or the arrears collection teams, but because I have not had many calls from IT managers, we thought it would be a good…
Getting involved with Rental ExchangeRead More →
Solihull Community Housing joins the Rental Exchange
Solihull Community Housing has signed up to sharing information on its tenants’ rental payments with the Rental Exchange, a partnership between Experian and Big Issue Invest. By sharing information on how its tenants pay their rent, Solihull Community Housing will be able to assist in strengthening the credit histories of over 10,000 tenants, helping them…
Solihull Community Housing joins the Rental ExchangeRead More →
Omni-channel tenant engagement
Solihull Community Housing’s head of ICT, Chris Deery, explains how the housing provider is increasing its use of digital channels, in particular email and social media, to communicate and engage with its tenants. Solihull Community Housing’s research suggests that 60 per cent of our tenants have internet access, rising to 83 per cent of tenants…
Omni-channel tenant engagementRead More →
Augmented reality in housing
We are all familiar with smartphone applications like Tom Tom and Google Maps, and they can be extremely useful tools for navigation around our estates. However, soon it will be possible to use augmented reality (AR) applications to provide estate-based staff with far more information. It is already possible to develop a mobile application that…
Augmented reality in housingRead More →
Imagining future housing systems
I have recently been thinking about the majority of housing systems being used by housing providers. It seems to me that almost all of the systems we use were designed and built in the last century. Although it’s true that these systems have been developed, extended and modified continually over their lifecycles, we should not…
Imagining future housing systemsRead More →
