South Lakes Housing has reported on how it has been using Mobysoft’s RentSense arrears management software since 2012 and almost halved its arrears. Simon Hughes, head of income, South Lakes Housing, said, “When we started using RentSense in 2012, we had generic housing officers and they were having to check all 3,000 accounts, which was…
South Lakes’ on-going gains from Mobysoft’s RentSenseRead More →
South Lakes Housing
Civica Cx at South Lakes Housing
South Lakes Housing has completed the implementation of a broad suite of Civica software, including Cx for CRM and housing management and Keystone for asset management. When South Lakes Housing (SLH) took over management of more than 3,000 homes from South Lakeland District Council, it promised to bring all of them up to the Decent…
Civica Cx at South Lakes HousingRead More →
South Lakes takes M3 for repairs diagnostics
South Lakes Housing Association is using M3 Housing’s M3Central Diagnostics to enable more accurate diagnoses of its tenants’ repairs requests. In 2014, South Lakes formed a customer services team (CST) as the first point of contact for all repair enquiries. At first, the largely non-technical CST staff had difficulty accurately diagnosing repairs. South Lakes also…
South Lakes takes M3 for repairs diagnosticsRead More →
Civica Housing Cx at South Lakes and Prospect Community Housing
South Lakes Housing and Prospect Community Housing have both gone live with Civica’s new Housing Cx solution in order to have all of their housing management information in one place. Paul Aitken, IT manager, South Lakes Housing, said, “We have gone live and are now operational with Civica Housing Cx. It’s already proving to be…
Civica Housing Cx at South Lakes and Prospect Community HousingRead More →
South Lakes selects Civica Housing Cx for mobile working
Civica has signed a five-year agreement with South Lakes Housing to provide an integrated CRM and housing management system. SLH bought the Civica Housing Cx software through the Local Authority Software Applications (LASA) framework, run by the Crown Commercial Service, to replace its Northgate housing management system. The software supports mobile working and ensures that…
South Lakes selects Civica Housing Cx for mobile workingRead More →
South Lakes live with new Intrinsic network & telephony
Earlier this year, Intrinsic Technology completed the installation of a completely new network infrastructure and telephony platform at South Lakes Housing. The new network is based on Cisco network and security technologies and Avaya for IP telephony. South Lakes recently added 3,000 homes to its portfolio following a stock transfer from South Lakeland District Council,…
South Lakes live with new Intrinsic network & telephonyRead More →
