An obvious starting point What happens when you have 30-something reports across multiple departments, all predicated on differing interpretations of the same performance measure? Aside from the obvious problems, such as misrepresentations, lack of clarity, a reduced impact on decision making and a whole mess-of-work for a BI team, you get an obvious starting point…
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South Liverpool Homes
Delivering shared IT services
Cobalt Housing decided in 2016 to de-merge from Onward Group in order to become an independent housing provider. As a consequence, Cobalt Housing went through a competitive tendering exercise for back-office IT services which South Liverpool Homes then won. Following the signing of a 10-year contract in November 2016, the go-live date for the project…
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South Liverpool Homes takes Orchard Income Analytics for rent arrears
Orchard’s Income Analytics software has been chosen by South Liverpool Homes to reduce its rent arrears. Jackie Bishop, income enforcement manager, South Liverpool Homes, said, “We are already seeing a rapid response from tenants to our SMS messages and emails, meaning that this cuts down on our income officers having to visit homes and enables…
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SLH cuts arrears with Orchard Income Analytics
Following Orchard’s launch of Income Analytics at its customer conference in November 2017, South Liverpool Homes is now using the software to transform how they manage their income and arrears. Income Analytics has been designed to use the latest analytical techniques to combat the growing number of arrears cases resulting from universal credit and welfare…
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Intercity Technology rings the changes for South Liverpool Homes
South Liverpool Homes is now using Intercity Technology for its mobile phone provision, based on a fixed-cost package. Before its relationship with Intercity Technology, South Liverpool Homes had been very disappointed with its previous two mobile phone providers. The issues included poor service delivery, the re-charging of staff calls and inefficient call monitoring. With their…
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Orchard announces new resident involvement customers
Aspire Housing, Coast and Country Housing and South Liverpool Homes are all set to go live over the next few months with Orchard Information Systems’ resident involvement (RI) module which was jointly developed by the housing providers working collaboratively with Orchard’s staff. The RI module is an extension of Orchard’s main housing management system. SLH…
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