Busy people often see their interaction with data as transactional; it’s provided by a system that they may input into, but there’s a missing connection to their role in curating or owning the data, or what it could really do for them. To have real impact, people must engage holistically with data, building it, owning…
Data observability at Sovereign HousingRead More →
Sovereign Housing
Sovereign Housing introduces XM Reality’s video repairs
With most internet users in the UK now using a smartphone, Sovereign Housing has introduced video diagnostics for its repairs reporting after a trial of XM Reality’s video-calling software. Originally introduced as a trial to diagnose and resolve boiler problems, the roll-out of XM Reality’s system has proven to be very popular with tenants. Since…
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Sovereign pilots CTG fibre-optic broadband
Sovereign Housing has partnered with Complete Technology Group to install fibre-optic broadband in its communal properties. The first phase of Sovereign Housing’s project is to assess the suitability of various areas and properties for fibre-optic connections, followed by initial digital infrastructure works. The second phase will be for ISPs to give Sovereign’s residents the option…
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Sovereign Housing’s Mobysoft experience
Sovereign Housing has used Mobysoft’s RentSense software for eight years and, more recently, Intelligent Automation for RentSense. Sovereign Housing’s head of income, Lizzie Aston-Long, discusses the current environment for housing providers and tenants and how RentSense and Intelligent Automation have helped Sovereign Housing’s income team and tenants. How do your income officers like RentSense RentSense…
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Sovereign’s UC platform with FourNet & Enghouse
FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
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Housing data… Essential and exciting
How many of our employees and residents have coronavirus or are shielding or isolating? Do we have enough tradespeople to carry out emergency repairs? How many development sites have had to close? These were just a few of the questions that needed answers from Sovereign’s emergency response team at the start of the pandemic. We…
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