Taff Housing has been trialling the use of behavioural insights, commonly known as ‘nudge’, in order to improve the performance of its rent collections and reduce arrears, following consultancy advice from Just Housing Group. Behavioural insights, frequently used by the public sector, HMRC, DVLA and energy suppliers, are intended to take advantage of how people…
Just Housing nudges Taff Housing’s arrearsRead More →
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