Thirteen Group won the silver award in the innovation category of the inaugural Housing Technology 2024 awards. Kay Glew, Thirteen Group’s director of operations, explains the housing provider’s award-winning arrears management programme. Innovation is the future delivered; it lets us keep moving forward with purpose, to test boundaries and to find new ways to address…
Thirteen’s award-winning debt recovery programmeRead More →
Thirteen Group
Thirteen installs 1,000 Switchee smart devices
Thirteen Group is installing 1,000 ‘smart home’ devices from Switchee to give its future tenants greater control over their energy consumption. The Switchee devices are currently being installed in empty homes before tenants move in. Data from the Switchee devices also gives Thirteen’s housing staff and asset managers more accurate insights into the condition and…
Thirteen installs 1,000 Switchee smart devicesRead More →
Switchee nets three new wins
Citizen Housing, Haig Housing and Thirteen Group are deploying 2,000 Switchee smart-home devices between them. Thirteen’s 1,000 devices are expected to be followed by a second tranche for its entire stock of 35,000 properties, while Haig Housing’s consignment of devices will immediately cover its full housing portfolio. Data from Switchee’s smart devices delivers real-time, actionable…
Switchee nets three new winsRead More →
Thirteen gains ISO status
Thirteen Group has gained ISO27001 accreditation for its information management and data security processes and activities. ISO27001 is the international standard for information security and risk. It assesses the systems and processes that organisations have to manage and improve how information and data is kept secure. Hassan Bahrani, head of IT, Thirteen Group, said, “Applying…
Thirteen gains ISO statusRead More →
Q&A with Thirteen Housing – Dealing with service charges
A Q&A with Thirteen Housing Group’s Rob Thompson, head of finance (income), and Emma Parker, senior business partner (income), both of whom are primarily focused on setting service charges and rents. What problems did you have with service charges? Emma Parker, senior business partner (income), Thirteen Housing Group: There were a few challenges for us…
Q&A with Thirteen Housing – Dealing with service chargesRead More →
Thirteen’s virtual world for employee interaction
One of the issues facing many housing providers during the pandemic has been about how their employees can engage with one other while working from home. Webinars are useful and phone calls have their place, but nothing quite matches up to face-to-face meetings. In an effort to fill this gap, Thirteen Group has turned to…
Thirteen’s virtual world for employee interactionRead More →
