AUTHOR: GEORGE GRANT – CEO, CO-FOUNDER & PUBLISHER AT HOUSING TECHNOLOGY There are just two days to go until Housing Technology 2021, our 12th annual conference. Over 300 housing professionals will be coming together for our first live broadcast on 3-4 March. Our brand-new enterprise-grade broadcast platform and event hub gives attendees access to an…
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Thirteen Group
Thirteen launches self-service portal
Thirteen Group has launched a self-service portal for its tenants based on its original Touchpoint programme and reaped a tenfold increase in regular usage. With My Thirteen, tenants can search and apply for properties, check their balance or pay their rent, book a repair, update account details and find a home, at any time from…
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Thirteen boosts repairs & maintenance with BigChange
Thirteen Group has implemented new mobile workforce management software from BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is intended to improve services, reduce costs and boost productivity. Michael Hall, senior facilities manager, Thirteen Group, said, “We previously relied on a combination of paper records and…
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Thirteen’s Synapse360 storage & DR infrastructure
Thirteen Housing Group has completed the installation of a new storage and disaster recovery infrastructure from Synapse360, based on Dell EMC and Zerto software and hardware. Hassan Bahrani, senior network & infrastructure manager, Thirteen Group, said, “When our core storage infrastructure started to show its age, with diminishing performance and increasing maintenance costs, it was…
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Thirteen selects Trace Solutions for rent and service charges
Thirteen Group has signed a three-year contract with Trace Solutions for its BlueBox software to automate the service charges and rent calculations for its 34,000 properties. Rob Thompson, senior finance manager for income services, Thirteen Group, said, “BlueBox will massively improve the way we set our rents and service charges. The team are very excited…
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Protecting lone workers… A day in the life at Thirteen Group
Sarah Johnstone has been a neighbourhood coordinator at Thirteen Group for over eight years. Here she gives a snapshot of her day and describes how the lone working device she uses helps her to feel safe when working on her own in Middlesbrough. To try and describe a typical day is difficult because one of…
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