Thrive Homes’ resources director, Philip Day, explained to Housing Technology how the Hertfordshire-based housing provider has been awarded the Contact Centre Accreditation by customer service and contact centre experts Mpathy Plus. Our head office in Watford has seven customer service staff dealing with around 1,200 phone calls per week, with 81 per cent of calls…
Thrive Homes wins top marks for customer serviceRead More →
Thrive Homes
Delivering shared services in practice
At the recent Housing Technology conference in Birmingham, Sovereign Business Integration Group hosted an interactive seminar to discuss the shared services experiences of a number of companies. This article highlights some of the key points raised in the panel discussion which was hosted by James Threapleton, Sovereign’s director of housing. While many organisations have explored…
Delivering shared services in practiceRead More →
Sovereign success at Thrive Homes and Red Kite
Sovereign Business Integration has won a five-year contract with Thrive Homes and completed the implementation of a new IT infrastructure at Red Kite Community Housing. Thrive Homes has extended its current one-year IT contract with Sovereign for a further five years, with Sovereign delivering and managing a virtual desktop infrastructure (VDI) for greater IT security,…
Sovereign success at Thrive Homes and Red KiteRead More →
Thrive outsources all IT services to Sovereign
Thrive Homes has completely outsourced all of its IT services to Sovereign Business Integration, with a 15-month contract beginning in December 2010 pending the open procurement of a longer-term contract starting in April 2012. Sovereign reported that existing IT team members from Thrive were transferred with full communication and collaboration under TUPE. Philip Day, resources…
Thrive outsources all IT services to SovereignRead More →
Thrive outsources to Sovereign
Sovereign Business Integration is set to deliver fully-outsourced IT services and support to Thrive Homes under a contract running until the end of March 2012. Sovereign will provide IT helpdesk support for Thrive Homes staff, server and network management, systems administration on business applications and project management for the delivery of key IT and business…
Thrive outsources to SovereignRead More →
Axiom and Thrive Homes boost performance with Corvu
Corvu has announced that Axiom Housing Association and Thrive Homes have both started implementing its performance management system and are expected to be operational by the end of 2010. Peterborough-based Axiom will be using the full CorHousing suite to align KPIs, projects and risks with their corporate plan and provide drill downs directly to the…
Axiom and Thrive Homes boost performance with CorvuRead More →
