Having used Mobysoft’s RentSense software since 2017 to support its rent arrears caseload, Together Housing has added Mobysoft’s Intelligent Automation software to help it manage the growing number and complexity of universal credit cases. Jackie Tagg, head of income, Together Housing, said, “Intelligent Automation has helped us to free up staff time for quality conversations…
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Together Housing
Together Housing’s working from home with Mobysoft
Together Housing has just completed a successful end to its 2019/20 financial year by beating its annual arrears target and reducing evictions by 39 per cent, citing its use of Mobysoft’s RentSense software as a key reason for its success. Jackie Tagg, income manager, Together Housing, said, “We achieved and exceeded our year-end performance targets…
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Together Housing partners with Rant & Rave for real-time feedback
Together Housing Association has signed up with Rant & Rave in order to gain better customer insights. Together Housing has introduced Rant & Rave’s Fast Feedback solution which uses text messages to generate faster customer feedback and insights that can be acted on immediately. By sending a text message to every Together Housing tenant after…
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Together Housing’s DI project with Lloyds Bank
Together Housing Group and Lloyds Banking Group have set up a joint project to improve the digital literacy of the housing provider’s tenants. Digital inclusion workers from Pennine Housing, part of Together Housing, and volunteers from Lloyds Banking Group’s marketing team met tenants in December 2016 to talk about technology and how it can help…
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Antivia & Musgrave Analytics perform with Together Housing
Antivia, a business intelligence software provider, and Musgrave Analytics, a boutique analytics firm, have been working with Together Housing Group to develop a performance management framework. The framework provides an easy way for all staff at Together Housing Group to get a consistent view of the numbers that drive their success. These numbers include return…
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Together Housing deploys web chat from MPLsystems
Together Housing Group has now deployed the second phase of its multi-channel customer service solution from MPLsystems with the introduction of an advanced web chat facility alongside its existing phone and email channels. Ian Swithenbank, customer services performance team leader, Together Housing Group, said, “As the digital environment is becoming increasingly popular among our tenants,…
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