Together Housing Group is deploying mobile workforce software from 1st Touch across its seven operating companies in order to boost its value for money strategy. At the start of its selection process, Together Housing decided that it wanted a single mobile solution so that it could harmonise policies and procedures across its multi-company structure. Having…
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Together Housing
Shared culture at Together Housing with Cascade HR
As a result of its merging a number of separate housing providers and their disparate technology infrastructures and business applications, Together Housing has just completed the implementation of a new HR and payroll system from Cascade HR to support of 1,400 staff. The aim of the implementation was to harmonise the HR policies inherited from…
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Five into one at Together Housing with Mplsystems
Together Housing Group, which handles over 38,000 calls a month, has successfully migrated the telephony platforms of its five constituent housing organisations onto a single system from Mplsystems. After the group’s formation in 2011 to join five separate housing associations, it found that the various customer service centres were all using different telephony platforms, with…
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Together Housing moves to Xmbrace DRS v5
Following a large corporate consolidation and restructuring, Together Housing Group has adopted the latest version of Kirona Xmbrace DRS as its preferred software for dynamic appointment scheduling. Together Housing Group was formed in 2011 by five partner organisations. During the formation of the new group, it was able to cherry-pick the best IT applications from…
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Cascade announces new HR customers
Five housing providers have confirmed that they are in the middle of implementing HR solutions from Cascade. Castle Vale Community Housing, Christian Action Housing, Orwell Housing, Teign Housing and Together Housing Group are expected to go live with their Cascade deployments within the next few months. Castle Vale Community Housing wanted a new HR system…
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Together Housing consolidates service centres with mplsystems
Together Housing Group has deployed a next-generation contact centre system from mplsystems. The new intelligentDesktop is intended to optimise the performance of the Together Housing customer services team that manages around 35,000 homes across its five contact centres. Together Housing handles customer service calls for ten different social housing brands. By using intelligentDesktop, the group’s…
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